Shipping policy
Haeli ships to addresses in the United States, including Alaska, Hawaii, Puerto Rico and APO/FPO addresses. We do not ship internationally yet.
How long it takes
Your order goes through two stages.
Dispatch. Orders leave our fulfilment warehouse within 1–3 business days. Most go out the same or next working day.
Transit. Once dispatched, delivery usually takes 6–7 business days, occasionally up to 10.
Most orders arrive 7–10 business days after you order. These are estimates, not guarantees: carriers, weather and busy periods can move them, and public holidays are not included.
Shipping rates
- Orders under $55: $8 flat rate.
- Orders of $55 or more: free standard shipping. This includes subscription refills of $55 or more.
- Express shipping: $15.
The rate is always shown at checkout before you pay.
Tracking your order
You will get an email with tracking as soon as your parcel is handed to the carrier. Parcels sometimes go a few days without a new scan while they move between carriers; this is normal and does not mean the parcel is lost.
Changing your shipping address
Email support@haeli.co as soon as you can. We can usually change an address before the order is dispatched, but once it is with the carrier we cannot redirect it.
If something goes wrong
If your parcel arrives damaged, is missing items, or has not arrived 20 business days after you ordered, contact support@haeli.co. Lost parcels are replaced or refunded in full. See our Refund policy for details.
Last updated: 5 November 2026