Cancellation policy
This policy explains how Automatic Refills work at Haeli. In this policy, "we" and "us" mean Haeli, and "you" means the person who set up the subscription. Please read it before you choose Automatic Refills.
What Automatic Refills are
Automatic Refills is an optional subscription. Automatic Refills is ticked by default on the product page; untick it if you want a one-time purchase. With it ticked, we send you the same bundle again on a regular schedule, at a lower price, until you skip, pause or cancel.
How often refills ship, and what they cost
Your refill schedule matches the bundle you choose, so a new bottle arrives about when the last one runs out:
- 1 Bottle: one refill every 4 weeks, $59 per order (usually $69)
- 2 Bottles: two bottles every 8 weeks, $59 per order (usually $69)
- 4 Bottles: four bottles every 16 weeks, $108 per order (usually $118)
Every subscription order, including the first, is $10 off the one-time price. There is no minimum number of orders. Every subscription order qualifies for free standard shipping within the United States. Sales tax is added where it applies. The price you will pay is shown on the product page and at checkout before you confirm.
How and when you are charged
You pay for your first order at checkout. After that, we charge the same payment method automatically on each refill date (4, 8 or 16 weeks after your previous order, depending on your bundle) and ship your refill. Charges continue until you cancel.
We email you 3 days before every refill charge, with the date, the amount and a link to skip, change or cancel.
Pre-orders
If your first order is a pre-order, you are charged when you place it and we tell you the expected ship date. If your first order has not arrived by the time your first refill is due, we will move that refill back so it ships after your first order reaches you. You can also change the date yourself from your account.
Skip, pause, change or cancel anytime
You are in control, with no fees and no need to call anyone:
- Online: use the "Manage subscription" link in any refill email, or log in to your account at haeli.co with the email you ordered with. Open your subscription and choose skip, reschedule, pause, change bundle or cancel.
- By email: write to support@haeli.co and we will do it for you and confirm by email.
To stop the next charge, cancel or skip before your refill date. A change made before the refill date applies to that refill. If you cancel, you will not be charged again, and any order already paid for still ships.
If a refill arrives that you did not want
If you forgot to skip or cancel, email support@haeli.co within 14 days of the refill being delivered. Send it back unopened with the prepaid label we send you (United States addresses) and we will refund that refill in full.
Our 60-day guarantee
Your first subscription order is covered by our 60-day money-back guarantee, the same as a one-time order: use it, and if you are not happy with how your skin looks within 60 days of delivery, email us for a full refund, even if the bottle is empty. See our Refund Policy for full details. Refunding an order under the guarantee also cancels the subscription, unless you ask us to keep it.
Failed payments
If a refill payment does not go through, we email you and try the payment again over the following days. You can update your card from your account at any time. If we still cannot collect payment, we may pause or cancel the subscription, and we will tell you by email. We never ship a refill that has not been paid for.
Price or product changes
If we change the price of your subscription or what it includes, we will email you at least 7 days before the change takes effect, so you have time to cancel or skip first. We will not raise the price of an order that has already been charged.
Questions
Email support@haeli.co. Our full contact details are on our Contact Information page.
Nothing in this policy limits your legal rights.
Last updated: 9 November 2026